SHIPPING & DELIVERY POLICY

Last Updated: [14/01/2026]

This Shipping & Delivery Policy (“Policy”) governs the shipment and delivery of products purchased from PRYOM, a sole proprietorship (“we”, “us”, “our”).

1. BUSINESS DETAILS

Brand Name: PRYOM
Business Type: Sole Proprietorship
Registered Business Address:

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Shop Number 12, Aparna Mall,
Agra, Judicial City,
Agra, Uttar Pradesh, India

By placing an order on our website or through any sales channel, you agree to be bound by this Policy along with our Terms & Conditions and other applicable policies.

2. SHIPPING COVERAGE

PRYOM currently ships within India only
Delivery is subject to serviceability of the destination pin code by our courier partners
We reserve the right to decline delivery to non-serviceable or high-risk locations

3. SHIPPING PARTNERS

Orders are shipped through reputed third-party courier and logistics partners
Selection of courier partner is at the sole discretion of PRYOM
We do not guarantee shipment through any specific courier company

4. ORDER PROCESSING

Orders are usually processed within 2–4 business days after payment confirmation
Orders placed on Sundays or public holidays are processed on the next business day
Processing time does not include shipping or transit time

5. ESTIMATED DELIVERY TIMELINES

Estimated delivery time is 5–10 business days from dispatch
Delivery timelines are indicative only and not guaranteed

Delays may occur due to factors beyond our control, including but not limited to courier delays, weather conditions, government restrictions, strikes, or force majeure events.

6. SHIPPING CHARGES

Shipping charges, if applicable, are clearly displayed at checkout
Any free-shipping offers are subject to specific terms and may be withdrawn at any time without prior notice

7. ADDRESS ACCURACY & CUSTOMER RESPONSIBILITY

Customers are responsible for providing:

Accurate and complete shipping address
Correct pin code
Valid contact number

PRYOM shall not be liable for delays or non-delivery caused due to incorrect or incomplete details provided by the customer.

8. DELIVERY CONFIRMATION

Delivery is deemed complete once the product is delivered to the address provided at checkout
Courier partner delivery confirmation shall be treated as conclusive proof of delivery

9. DELAYED OR FAILED DELIVERIES

PRYOM shall not be held liable for delays or failed deliveries due to:

Customer unavailability at the delivery address
Incorrect address or contact details
Courier partner issues
Natural calamities or force majeure events

Such cases shall not entitle the customer to cancellation, refund, or compensation.

10. DAMAGED, TAMPERED, OR OPENED PACKAGES

If a package appears damaged or tampered at the time of delivery:

Customers are advised to refuse delivery
Notify us immediately with supporting photos or videos

Claims raised after acceptance of delivery may not be entertained.

11. RETURNS & EXCHANGES (REFERENCE)

We accept returns and exchanges, strictly in accordance with our Refund, Return & Exchange Policy
Shipping charges, if any, are non-refundable, unless the return is due to our error

12. RISK OF LOSS

Risk of loss or damage passes to the customer upon successful delivery
PRYOM shall not be responsible for loss or damage after delivery confirmation

13. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law:

PRYOM shall not be liable for indirect, incidental, or consequential damages
Liability, if any, shall be limited to the value of the product purchased

14. MODIFICATION OF POLICY

PRYOM reserves the right to amend or update this Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the revised Policy.

15. GOVERNING LAW & JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of competent courts at Agra, Uttar Pradesh.

16. CONTACT INFORMATION

For shipping or delivery-related queries:

PRYOM

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📍 Shop Number 12, Aparna Mall, Agra
📧 Email: [saicreationagra.1977@gmail.coml]
📞 Phone: [8791358007]