Refund Policy
Effective Date: 12-06-2026
At Pryom, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. This Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds for purchases made through our website Pryom Official Website.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return if:
- The product delivered is damaged or defective
- The wrong product has been delivered
- The product received is significantly different from the order placed
To be eligible for return:
- Product must be unused and unwashed
- Original packaging, tags, and accessories must remain intact
- Return request must be initiated within 7 days of delivery
Products failing these conditions may not qualify for return approval.
2. Non-Returnable Items
The following items may not be eligible for return or refund:
- Products used, washed, or damaged after delivery
- Products without original tags or packaging
- Customized or altered products
- Products purchased during special clearance or final sale (if mentioned)
3. Exchange Policy
Customers may request an exchange in case of:
- Size issue (subject to stock availability)
- Damaged or defective product
- Incorrect item delivered
Exchange requests must be placed within 7 days after delivery.
If replacement stock is unavailable, refund options may be provided.
4. Cancellation Policy
Orders may be canceled before shipment confirmation.
Once an order has been dispatched:
- Cancellation may not be possible
- Return policy conditions will apply after delivery
Pryom reserves the right to cancel orders in cases such as:
- Payment failure
- Product out of stock
- Incorrect pricing due to technical error
- Suspicious or fraudulent activity
5. Refund Approval Process
After a return request is submitted:
- Our team reviews the request
- Returned product may undergo inspection
- Refund is approved only after successful verification
If the returned item does not meet return conditions, refund may be rejected.
6. Refund Processing Time
Once the refund is approved:
- Refunds are processed within 5–10 business days
- Time may vary depending on payment provider or banking system
Refunds will be issued to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refund may be processed through bank transfer or other approved method.
7. Damaged or Incorrect Product
If you receive a product that is:
- Damaged
- Defective
- Incorrectly delivered
Please contact our support team within 24–48 hours of delivery.
You may be asked to provide:
- Order number
- Product images
- Packaging images
- Short explanation of the issue
Delayed reporting may affect refund eligibility.
8. Return Shipping
Depending on the return reason:
- Return pickup may be arranged by Pryom
- Customers may be required to ship the product back in some cases
If return occurs due to company error (wrong or damaged product), shipping charges will generally be covered by Pryom.
9. Refund Rejection Conditions
Refund requests may be rejected if:
- Product shows signs of use
- Product is returned without tags or original packaging
- Return request is submitted after the allowed period
- Product damage is caused after customer delivery
10. Sale & Promotional Products
Products purchased during:
- Flash sales
- Discount campaigns
- Clearance sales
- Special promotional offers
may have separate return or refund conditions mentioned on the product page.
11. Late or Missing Refunds
If approved refund has not been received:
- Check with your bank or payment provider
- Processing delays may occur depending on financial institutions
If the issue continues, contact customer support for assistance.
12. Contact Support
For refund or return related questions, contact us.
Pryom Customer Support
Website: Pryom Official Website
Email: [Add Support Email]
Phone: [Add Contact Number]