Shipping Policy
Effective Date: 12-06-2026
At Pryom, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website Pryom Official Website.
By placing an order with us, you agree to the terms mentioned below.
1. Order Processing Time
Once an order is successfully placed, our team begins processing it for dispatch.
Processing time generally includes:
- Order verification
- Quality check
- Packaging preparation
- Courier partner handover
Orders are usually processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
2. Shipping Time
Estimated delivery timelines depend on the customer’s location.
Typical delivery estimates:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to external factors.
3. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
We may offer:
- Free shipping on selected products or order values
- Promotional shipping discounts during special sales or campaigns
Shipping charges may change without prior notice.
4. Order Tracking
Once your order is shipped, you will receive shipping confirmation through:
- Email notification
- SMS notification (if applicable)
- Tracking details provided by courier partner
Customers can use the tracking information to monitor delivery status.
5. Delivery Delays
Although we aim for timely delivery, delays may occur due to circumstances beyond our control.
Possible delay reasons include:
- Weather conditions
- Courier service delays
- Public holidays
- Unexpected logistical issues
- High order volume during sale periods
Pryom is not responsible for delays caused by third-party courier services.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If incorrect address details are provided:
- Order delivery may fail
- Shipment may be delayed
- Additional shipping charges may apply for re-delivery
Pryom is not responsible for failed deliveries caused by incorrect customer information.
7. Delivery Attempts
Courier partners usually make multiple delivery attempts.
If delivery cannot be completed because:
- Customer unavailable
- Wrong address provided
- Phone number unreachable
The package may be returned to us.
Re-shipping charges may apply in such cases.
8. Damaged or Missing Package
If you receive:
- A damaged package
- Missing items
- Open or tampered packaging
Please contact our support team within 24–48 hours of receiving the order.
Customers may be asked to provide:
- Order number
- Package photos
- Product photos
- Delivery proof (if required)
Claims reported after the allowed time period may not be accepted.
9. Delivery Availability
Currently, Pryom ships to serviceable delivery locations based on courier availability.
Certain remote locations may experience:
- Extended delivery time
- Limited shipping availability
We reserve the right to refuse delivery to unsupported locations.
10. Cash on Delivery (If Available)
If Cash on Delivery (COD) is offered:
- COD availability depends on serviceable pin codes
- Pryom reserves the right to disable COD for certain locations or orders
Additional conditions may apply.
11. International Shipping
Currently, international shipping availability depends on operational support.
If international delivery is available:
- Shipping charges will vary by destination
- Customs duties and import taxes (if applicable) are customer responsibility
12. Order Cancellation After Shipment
Once an order has been shipped:
- Immediate cancellation may not be possible
- Return or exchange policy will apply after delivery (where applicable)
13. Contact Support
For shipping-related questions, customers can contact us.
Pryom Customer Support
Website: Pryom Official Website
Email: [Add Support Email]
Phone: [Add Contact Number]