Terms & Conditions

Effective Date: 12-06-2026

Welcome to Pryom. By accessing or purchasing from our website Pryom Official Website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

Pryom reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website means acceptance of any updated terms.

2. Products & Availability

We make every effort to display our products, colors, designs, fabrics, and details as accurately as possible.

However:

  • Actual product color may vary slightly because of screen resolution and lighting.
  • Product availability may change without prior notice.
  • We reserve the right to discontinue any product at any time.

All products are subject to stock availability.

3. Pricing Policy

All prices displayed on the website are listed in Indian Rupees (₹).

We reserve the right to:

  • Change product prices without prior notice
  • Modify discounts, offers, and promotional pricing anytime
  • Cancel pricing errors caused by technical issues or human error

Taxes and shipping charges (if applicable) will be shown during checkout.

4. Orders & Order Confirmation

Once an order is placed:

  • You will receive an order confirmation email or message.
  • Order confirmation does not guarantee acceptance of the order.
  • Pryom reserves the right to cancel or refuse any order for any reason.

Possible cancellation reasons may include:

  • Product out of stock
  • Payment failure
  • Incorrect pricing
  • Suspicious or fraudulent activity

5. Payment Terms

We accept secure payments through trusted payment gateways available on our website.

Accepted payment methods may include:

  • UPI
  • Credit Card
  • Debit Card
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (if available)

Pryom does not store any sensitive payment information on its servers.

6. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery timelines may vary depending on:

  • Customer location
  • Courier partner availability
  • Public holidays
  • Unexpected operational delays

Please note:

  • Delivery dates are estimated, not guaranteed.
  • Pryom is not responsible for delays caused by third-party courier services.

7. Return, Exchange & Refund Policy

Customers may request return or exchange according to our Return Policy.

Conditions include:

  • Product must be unused and in original packaging
  • Return request should be initiated within the allowed return period
  • Damaged or used products may not qualify for return

Refunds will be processed after product inspection and approval.

Refund processing time may vary depending on the payment provider.

8. Product Quality Disclaimer

We carefully inspect all products before dispatch.

Minor differences may occur in:

  • Fabric texture
  • Embroidery patterns
  • Handwork details
  • Color tone due to photography and display differences

Such minor variations are not considered defects.

9. User Account Responsibility

If you create an account on our website, you are responsible for:

  • Maintaining account confidentiality
  • Protecting login credentials
  • Ensuring accurate account information

Pryom will not be responsible for unauthorized account access caused by user negligence.

10. Intellectual Property Rights

All content available on this website including:

  • Product images
  • Product descriptions
  • Brand logo
  • Website design
  • Graphics
  • Text content

is the exclusive property of Pryom and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

11. Prohibited Activities

Users must not:

  • Use the website for fraudulent activity
  • Attempt unauthorized access to our systems
  • Copy or misuse website content
  • Interfere with website functionality
  • Use automated tools, bots, or scripts without permission

Violation may result in account suspension or legal action.

12. Cancellation Policy

Orders may be canceled before shipment.

Once an order has been shipped:

  • Cancellation may not be possible
  • Return/Exchange policy will apply instead

Pryom reserves the right to cancel orders due to operational or security concerns.

13. Limitation of Liability

Pryom shall not be liable for:

  • Delivery delays caused by third-party logistics
  • Technical interruptions on the website
  • Temporary website downtime
  • Indirect losses resulting from use of the website

Use of this website is at your own discretion.

14. Privacy Protection

Customer information collected through our website is handled according to our Privacy Policy.

We do not sell or misuse customer personal information.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.

16. Contact Information

For any questions regarding these Terms & Conditions, customers can contact us through:

Pryom Customer Support

Website: Visit Pryom

Email: [Add Email Address]

Phone: [Add Contact Number]